Refund policy

Smarti Disposable AI Tracking Labels are single-use. Each has a non-rechargeable battery. Once a label is activated its tracking life starts and cannot be stopped. Activated labels cannot be returned or refunded.

We do not offer refunds for change of mind. If you ordered the wrong label type, contact us within 14 days of delivery, before opening the pack. We may, at our discretion, exchange them. Return carriage is at your cost.

If a label fails to activate, or stops working inside its printed tracking life because of a fault in the label, tell us within its tracking life with the label ID. We will replace it or credit it.

The Enterprise Printer is covered by a 12 month warranty against faulty goods or workmanship. We will repair or replace it, or refund the price if we cannot.

Check your order on delivery. Tell us in writing within 72 hours if anything is damaged or missing.

To make a claim, email sales@smarti.co.uk or call 020 8689 9999 with your order number and the label IDs. We will give you a returns reference before you send anything back. Refunds go back to the original payment method.

Our full terms of sale set out the warranty and returns rules in detail.

Smarti is a brand of Y3K (Europe) Ltd. Established 2000.